Shipping

Our Returns Policy

Online Purchases

Before returning an item to us you must contact us, either by email at [email protected] or by telephone on 01143 484320, within 14 days of receipt. From contacting us you have a further 14 days to return non-faulty items to us.

Non-faulty items must be returned to us unused with all original labels attached and intact. They must be in perfect condition and in their original packaging, including any individual plastic bags that they were sent in and which must also be in good condition.  Please include the original receipt. Once received, we will offer an exchange or a full refund if required.

You will be required to pay postage when returning your items to us. Please note that the return postage costs are non-refundable, unless the item is faulty.

Items returned must be properly packaged and sent fully pre-paid to our address:

Ski Racing Supplies
15 Netherthorpe Lane
Killamarsh
Sheffield
S21 1DA

When returning any item we strongly advise that you request a receipt/proof of delivery in case of non delivery or damage.  We reserve the right to withhold the refund if a proof of delivery is not obtained or the item is returned damaged. In such events it is your responsibility to pursue a claim with your carrier. Ski Racing Supplies cannot be held responsible in instances of loss or damage.

Please include your name, address, telephone number, a copy of all invoices or receipts and a covering letter explaining why you are returning the item and if you would like us to refund or exchange the item.  With any returns we reserve the right not to refund any item returned in poor condition, in line with this policy, or after the 14 day period.

If the goods supplied to you are damaged on delivery, you should notify us by phone within 7 days of receipt of the goods.

General

We reserve the right not to accept returns on orders that are designated as “special orders” or where items have been ordered in specifically, at your request, from one of our suppliers.

All products purchased from Ski Racing Supplies are guaranteed against manufacturing defects but these guarantees may vary depending on products & manufacturers. If you think that your item is faulty then please contact us as soon as possible. All items will be inspected by ourselves and often by the manufacturer before being deemed faulty. Once we are satisfied that the goods are faulty, depending on the circumstances they may be repaired, replaced, exchanged or refunded.

Returns Exclusions

We reserve the right not to offer refunds/exchanges for items purchased in store/in person, unless they are faulty. This does not affect your statutory rights

For Health and hygiene reasons items such as facemasks, hats, thermals/base layers and socks cannot be returned for refund or exchange if worn or labels have been removed.

Skis – Once bindings have been mounted  onto skis the skis are deemed to have been customised and therefore the order cannot be cancelled or returned for a refund or exchange.

Ski Boots – Where modifications are made to the boots, including the heating of liners, this deems them as a customised item and therefore refunds cannot be offered. However, we do offer our Ski Boot Guarantee to Fit policy which is detailed here.

Where ski boots have been ordered online, and no modifications have been made, refunds/exchanges will not be offered if they have been worn and/or the labels have been removed.

Refunds will be made back to the original payment method, unless a store credit is issued.

Ski Boot Fitting

When you choose to purchase and have your ski boots fitted at Ski Racing Supplies you will experience professional 1:1 service from our certified expert boot fitter. Please see our boot fitting page for more detailed information.

Whilst we base all our ski boot fittings around the information provided by you at your initial appointment, and carry out a biomechanical assessment, we do understand that sometimes follow-up appointments and/or adjustments are part and parcel of getting the optimum fit. In light of this we offer our Ski Boot Guarantee to Fit policy, where we offer free adjustments, to all adult ski boots for a period of 1 year from the date of purchase (terms and conditions apply). You can find our Guarantee to Fit Policy here.