Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer two methods of delivery in the UK, and also ship throughout Europe.Full details of shipping costs can be found on our SHIPPING PAGE

Which payment methods are accepted in the Online Shop?

We accept all major debit &
credit cards and Paypal.At Checkout, your payment will be processed by Paypal, but if you don’t have a paypal account, you will be given the option to checkout with a credit or debit card.

How long will delivery take?

For UK shipping, we offer a 1-2 day courier service, or a 3-5 day postal service.Deliveries throughout Europe vary due to weight, size, and destination.You are welcome to call us on 01143 48 43 20 for further details.

How secure is shopping in the Online Shop? Is my data protected?

Our entire site uses SSL encryption, meaning all data transmitted from you to us is secure. All of our payment processing is done by Paypal on their secure servers. We never receive your card details or store information about your card.This conforms with GDPR & European PCI card security.

What exactly happens after ordering?

You will receive emails from us as your order progresses to keep you up to date with the status of your order.You are welcome to call us on 01143 48 43 20 at any time if you have any questions about your order.

Do I receive an invoice for my order?

When your order is complete,
we’ll automatically send you a PDF invoice.

Our Contact Details

Telephone: 01143 48 43 20


Address: 15 Netherthorpe Lane, Killamarsh, Sheffield, S21 1DA

VAT No. 131 4104 72

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